CharlesPosted On: April 23, 2020Last Updated: April 23, 2020

How to Exclude Z-Wave Devices in SmartThings

If you have a Z-Wave device that was previously paired to another smart hub and you have removed that hub or want to switch your Z-Wave device to another smart hub, you're going to run into some issues. When you try to reset that Z-Wave smart device to pair it to another smart hub, you'll notice that your hub won't be able to establish a connection to this device.

This is because Z-Wave devices don't remove all of it's settings when it is reset normally. Unlike Zigbee which allows you to reset a device and immediately pair it to another hub, Z-Wave has to be issued an exclude command before it can clear it's controller information.

Luckily, you don't have to use the same hub that the Z-Wave device was previously connected to in order to reset it. In the SmartThings Classic app there is a utility that allows you to put your SmartThings hub into exclusion mode to clear the Z-Wave device's controller information.

Follow these 9 simple steps to exclude your Z-Wave devices in SmartThings.

  1. Install the SmartThings Classic App and Open It

    Step 1: Install the SmartThings Classic App and Open It

    Download the SmartThings Classic app from the app store if you don't already have it installed on your phone or tablet. When the installation is complete, open up the app.

  2. Open the SmartThings Classic App Menu

    Step 2: Open the SmartThings Classic App Menu

    At the top left-hand corner of the screen, tap on the icon with 3 horizontal bars stacked on top of each other.

  3. Open the Smart Hub's Settings

    Step 3: Open the Smart Hub's Settings

    Tap on the button that says Hub is Online to view the SmartThings hub's settings.

  4. Open the Z-Wave Utilities

    Step 4: Open the Z-Wave Utilities

    Tap on Z-Wave Utilities located at the bottom of the menu.

  5. Open the General Device Exclusion Utility

    Step 5: Open the General Device Exclusion Utility

    Tap on General Device Exclusion.

  6. Enable Z-Wave Exclusion Mode for SmartThings Hub

    Step 6: Enable Z-Wave Exclusion Mode for SmartThings Hub

    Putting the SmartThings hub into Z-Wave exclusion mode will allow you to remove a Z-Wave device that has been previously paired to another hub's Z-Wave network. When you are ready to exclude your Z-Wave devices, tap on the Remove button.

  7. Follow the Manufacturer's Instructions to Remove the Z-Wave Device

    Step 7: Follow the Manufacturer's Instructions to Remove the Z-Wave Device

    Follow the instructions that came with your Z-Wave smart devices to successfully exclude them from another Z-Wave network and be able to pair them to a new one. Every Z-Wave device has a different method of resetting itself, so you will have to find this information on your own.

    A few ways some of these devices are reset is by holding down a button on the device for a set amount of time or by pressing a button a certain amount of times. Each device is different and if you can't find the instructions for your device, do a google search to find out how to exclude or reset your device.

  8. Successfully Removed a Device

    Step 8: Successfully Removed a Device

    If you properly reset your Z-Wave device you'll see a message pop up that says, Successfully removed a device.

  9. The Z-Wave Controller Information Is Now Reset and Ready to Be Paired to a New Z-Wave Network

    Step 9: The Z-Wave Controller Information Is Now Reset and Ready to Be Paired to a New Z-Wave Network

    Now that your Z-Wave controller information has been reset, you will be able to connect this device to another Z-Wave network. If you have more Z-Wave devices to exclude, repeat the same process for each device by following the manufacturer's instructions on how to reset them.

    If you are finished removing Z-Wave devices, you can take your SmartThings hub out of exclusion mode by clicking on the Cancel button.

About Me

My name's Charles and I love how technology is making life easier and more convenient. I created this website to share everything I've learned about smart devices and show off cool ways to automate your life. If you're looking for in-depth information, tutorials, reviews and ways to make your life smarter, not harder, then you've come to the right place.

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